FREQUENTLY ASKED QUESTIONS (FAQ) - DAILYGENTLEMANWEAR

Last Updated: April 20, 2026

Welcome to the Dailygentlemanwear Help Center. We have compiled this list of frequently asked questions to provide you with immediate assistance and a deeper understanding of our operations at https://dailygentlemanwear.shop. If your question is not addressed below, our professional support team is available from Monday to Saturday to assist you.

1. ORDERING & CANCELLATIONS

1.1 Can I change or cancel my order after it has been placed?

Due to our commitment to a 1-day handling time, the window for modifications is very narrow.

Within 60 Minutes: If you contact us within one hour of placing your order (before our 5:00 PM EST cut-off), we can likely cancel or modify it.
After 5:00 PM EST: Orders placed late in the day are queued for the following morning. You have until 8:00 AM EST the next business day to request a change.
Once Processed: If an order has already been labeled or dispatched, we cannot cancel it. You may follow our Return Policy once the package arrives.

1.2 I entered the wrong shipping address. What should I do?

Please email [email protected] immediately with your order number and the correct address. If the order has not yet been processed by our Eagle River warehouse, we will update it for you. Dailygentlemanwear is not responsible for orders delivered to an incorrect address provided at checkout.

2. SHIPPING & DELIVERY

2.1 How much does shipping cost?

We offer a straightforward flat-rate shipping fee of $6.99 for all domestic orders within the United States. There are no hidden fees or weight-based surcharges.

2.2 How long will it take to receive my women's apparel?

Our delivery timeline is divided into two phases as shown in the table below:

Phase	Duration	Details
Handling Time	1 Business Day	Orders before 5 PM EST ship within 24 hours.
Transit Time	2 – 6 Business Days	Time taken by the carrier to reach your door.
Total Estimated Delivery	3 – 7 Business Days	From order placement to successful delivery.

2.3 Which carriers do you use?

We partner with the nation's most reliable delivery services: USPS, UPS, and FedEx. The specific carrier is selected based on the most efficient route from our Alaska headquarters to your destination.

2.4 Do you ship internationally?

Currently, Dailygentlemanwear exclusively serves customers within the United States. We do not offer international shipping at this time.

3. RETURNS & REFUNDS

3.1 What is your return window?

We offer a 30-day return window. You have 30 days from the date of delivery to initiate a return for any item that is unworn, unwashed, and has all original tags attached.

3.2 Are there any return fees?

No. Dailygentlemanwear provides a fee-free return process. We do not charge restocking fees, and we provide a prepaid shipping label for eligible domestic returns.

3.3 How long does it take to receive my refund?

Once your return is received and inspected at our facility, we process your refund within 7 business days. The funds will be credited back to your original method of payment.

3.4 What items are non-returnable?

For hygiene and safety reasons, intimate apparel, items marked as "Final Sale," and digital gift cards cannot be returned or refunded.

4. PAYMENTS & SECURITY

4.1 What payment methods do you accept?

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB (via Stripe and Airwallex).
PayPal: Including PayPal Express and Guest Checkout.
Installments: PayPal "Pay Later" options for eligible purchases.

4.2 Is my financial information secure?

Yes. All transactions on https://dailygentlemanwear.shop are encrypted using SSL (Secure Sockets Layer) technology. We partner with Stripe, Airwallex, and PayPal to ensure your data is handled according to the highest PCI compliance standards.

5. PRODUCTS & SIZING

5.1 How do I know which size to order?

Every product page includes a detailed sizing guide tailored to our women's clothing collections. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific garment measurements.

5.2 Where are you located?

Our headquarters and fulfillment center are located at:
3750 Speer Blvd, Charlotte, NC 28217, United States.

6. CONTACT & SUPPORT

6.1 How can I contact customer service?

The most efficient way to reach us is via email at [email protected]. We aim to respond to all professional inquiries within 24 business hours.

6.2 What are your working hours?

Our team is available to assist you during the following hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)
Sunday: Closed (Orders placed on Sunday will be processed on Monday morning).

FAQ Summary for Quick Reference

Question	Answer
Shipping Fee	$6.99 Flat Rate
Return Window	30 Days
Refund Processing	7 Business Days
Handling Time	1 Business Day
Transit Time	2-6 Business Days
Customer Support	[email protected]

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