Frequently Asked Questions

Quick answers about ordering, sizing, shipping, tracking, returns, refunds, and support. If you don’t see what you need, email us at [email protected].

At-a-Glance

Orders & Payments

What payment methods do you accept?

We accept PayPal, major credit/debit cards, Stripe, and Airwallex.

I didn’t receive an order confirmation. What should I do?

Confirmation emails arrive within a few minutes of checkout. Please check spam/junk folders. If you still don’t see it, contact us with your name and the last four digits of the payment card (if applicable) at [email protected].

Can I change or cancel my order?

We can often help if the order hasn’t entered processing. Email us as quickly as possible with your order number. Once an order is packed or shipped, changes and cancellations are no longer guaranteed.

Why was my order declined or placed on hold?

Our payment partners may flag unusual activity. We may reach out for a quick verification. If we can’t confirm details within a reasonable time, the order may be canceled and any charge reversed.

Sizing & Fit

How do I find my size?

Each product page includes size guidance or garment measurements when available. Because styles and cuts vary, compare measurements to a similar item you already own for best results.

What if I’m between sizes?

If you prefer a tailored look, choose the closer measurement. For a more relaxed fit or if you plan to layer, consider sizing up.

Shipping

How much is shipping?

Standard shipping is $6.99.

When will my order ship and arrive?

Total time to your door is typically 3–6 business days. Weather, carrier capacity, and peak seasons can introduce delays.

Where do you ship?

We ship to locations available at checkout. Availability and any shipping options presented there are the most accurate for your address.

Will my order arrive in multiple packages?

Sometimes items ship separately to keep things moving quickly. You’ll receive tracking for each shipment.

Tracking

How do I track my order?

As soon as your order ships, we email a tracking link. Tracking may take up to 24 hours to show carrier scans.

My tracking says delivered, but I don’t have the package.

• Check with household members, neighbors, and your building management.
• Look for an attempted-delivery notice or alternate drop location.
• Allow 24–48 hours after a delivery scan for updates.
• If still missing, email us at [email protected] and include your order number and shipping address.

Returns & Exchanges

Can I return an item?

If you need to return an item, email [email protected] with your order number and reason for return. Items should be unused, unwashed, and in original condition with tags. We’ll confirm eligibility and provide next steps.

Who covers return shipping?

Return shipping is typically the customer’s responsibility unless we made an error or there is a confirmed defect. We’ll clarify costs when you contact us.

Can I exchange for a different size or color?

Exchanges are handled through our returns process. The fastest way is to place a new order for the item you want and return the original after approval.

Refunds

When will I receive my refund?

Are shipping fees refundable?

The original shipping fee of $6.99 is not refundable unless we made a mistake with your order or the product is confirmed defective.

Support

How can I reach you?

Email us at [email protected]. We aim to respond within 1 business day. Please include your order number for faster assistance.

What information should I include when contacting support?

• Order number
• Full name and shipping address
• Photos for any product or packaging issues
• A brief description of what you need (exchange, return, sizing help, etc.)

We’re here to help from checkout to delivery and beyond.