RETURN & REFUND POLICY - DAILYGENTLEMANWEAR

Effective Date: October 20, 2023 | Last Updated: April 20, 2026

This Return & Refund Policy is designed to complement your Shipping Policy perfectly. It maintains the same professional tone, high level of detail, and sophisticated language suitable for a premium women’s clothing brand.

At Dailygentlemanwear, we are dedicated to ensuring that every piece of apparel you purchase from https://dailygentlemanwear.shop makes you feel confident and elegant. We understand that finding the perfect fit or style can sometimes require a second look. To ensure your shopping experience is as seamless as your style, we have established a transparent and customer-centric Return & Refund Policy.

By making a purchase on our website, you agree to the terms and conditions outlined below. Our goal is to make the returns process as effortless as the initial purchase.

1. Our Return Philosophy

We believe that high-quality women’s fashion should come with a high-quality service guarantee. If a garment does not meet your expectations—whether it be the fit, the fabric, or the color—we are here to facilitate a solution. Our policy is built on trust, and we offer a generous window to ensure you are completely satisfied with your investment in our collection.

2. Eligibility for Returns

To maintain the integrity of our inventory and ensure that every customer receives pristine, unworn garments, we require that all returns meet the following criteria:

2.1 The 30-Day Return Window

You have 30 days from the date your order was delivered to initiate a return. This allows you ample time to try on your items in the comfort of your home and decide if they are the right fit for your wardrobe.

2.2 Item Condition

To be eligible for a full refund, items must be returned in their original condition:

• Unworn & Unwashed: Items must not show any signs of wear, stains, odors (including perfume or smoke), or laundering.
• Tags Attached: All original brand tags, size labels, and hygiene seals must remain intact and attached to the garment.
• Original Packaging: While we encourage you to reuse the shipping box, the items themselves should be returned in their original protective clear bags.

3. No Return Fees

In our commitment to professional excellence and customer satisfaction, Dailygentlemanwear does not charge any return fees.

• No Restocking Fees: We do not penalize our customers for trying our products. There are zero restocking fees applied to any return.
• No Processing Fees: The amount you paid for the item is the amount that will be eligible for a refund.
• Return Shipping: We provide a prepaid shipping label for all eligible domestic returns, ensuring that the process costs you nothing out of pocket.

4. The Return Process: Step-by-Step

Initiating a return is a simple, structured process designed to get your refund processed as quickly as possible.

1. Notification: Send an email to [email protected] within the 30-day window. Please include your Order Number (e.g., #DGW1234) and the specific items you wish to return.
2. Review: Our customer service team will review your request within 24 business hours. Once approved, we will email you a prepaid UPS or USPS return shipping label.
3. Packaging: Place the items securely in their original packaging. Attach the prepaid label to the outside of the box, ensuring any old shipping labels are covered or removed.
4. Dispatch: Drop the package off at any authorized USPS or UPS location (depending on the label provided). We recommend obtaining a drop-off receipt for your records.
5. Inspection: Once the package arrives at our Eagle River facility, our quality control team will inspect the items to ensure they meet our return conditions.

5. Refund Timeline and Method

We understand that you value a timely resolution. We have optimized our internal workflows to ensure your funds are returned to you without unnecessary delays.

5.1 Processing Time

Once your return is received and inspected, we will process your refund within 7 business days. You will receive an automated email notification the moment the refund has been issued from our system.

5.2 Method of Refund

Refunds are strictly issued to the original method of payment used during the checkout process.

• Credit/Debit Cards: Most banks reflect the transaction within 3-5 business days of issuance.
• Digital Wallets: Payments made via PayPal or other digital services are typically visible immediately after processing.

Note: Please be aware that your financial institution may require additional time to post the transaction to your account balance.

6. Exchanges

At this time, we do not offer direct exchanges. To ensure you receive the desired size or color before it sells out, we recommend the following:

1. Initiate a return for the unwanted item using the process outlined in Section 4.
2. Place a new order for the replacement item immediately at https://dailygentlemanwear.shop.

This ensures the fastest delivery of your new item while we process the refund for your original purchase.

7. Damaged, Defective, or Incorrect Items

While we strive for perfection, we acknowledge that human error or transit mishaps can occur.

• Defective Goods: If you receive a garment with a manufacturing defect (e.g., broken zipper, loose seams), please contact us immediately.
• Incorrect Items: If we have mistakenly sent the wrong size or style, we will expedite the shipping of the correct item at no additional cost to you.

Reporting Period: Any issues regarding damaged or incorrect items must be reported to [email protected] within 48 hours of delivery. Please include clear photographs of the issue to help us improve our quality control.

8. Non-Returnable Items

For health, hygiene, and safety reasons, certain items are excluded from our 30-day return policy:

• Intimate Apparel: For hygiene reasons, certain undergarments or swimwear where the hygiene seal has been removed cannot be returned.
• Final Sale Items: Items explicitly marked as "Final Sale" at the time of purchase are not eligible for return or refund.
• Gift Cards: Digital gift cards are non-refundable and cannot be exchanged for cash.

9. Canceled Orders

If you wish to cancel an order before it has been shipped, please refer to the 5:00 PM EST cut-off time mentioned in our Shipping Policy.

• If the cancellation request is received before the item is processed (within the 1-day handling window), we will issue a full refund immediately.
• If the item has already been dispatched, you must wait for the delivery and then follow the standard return process.

10. Contact Information

Our dedicated support team is available to assist you with any questions regarding returns, refunds, or the status of your request. We pride ourselves on professional, human-to-human communication.

Summary Table for Quick Reference

Policy Feature	Detail
Return Window	30 Days from Delivery
Refund Processing Time	7 Business Days
Restocking Fee	$0.00 (No Fees)
Return Shipping Fee	$0.00 (Prepaid Label Provided)
Refund Method	Original Payment Method
Item Condition Required	New, Unworn, Tags Attached

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