Returns & Exchanges

We want you to feel confident in every purchase. This page explains when and how to return or exchange an item purchased from dailygentlemanwear.shop.

Quick summary

Eligibility checklist

• Item is in its original condition: unworn, unwashed, unaltered, free of odors, stains, and pet hair.
• All original tags, labels, and accessories are attached and included.
• Shoe boxes must be unmarked and placed inside a protective shipping carton.
• Return request is initiated within 30 days of the delivery date.
• Proof of purchase (order number and email used at checkout) is provided.

Items that cannot be returned

• Underwear, socks, and swimwear.
• Face coverings and earrings.
• Personalized/monogrammed items.
• Items marked Final Sale or Clearance at the time of purchase.
• Gift cards.

For bundled sets, all pieces must be returned together.

How to start a return or exchange

1. Email [email protected] within 30 days of delivery. Include your order number, the item(s) you wish to return or exchange, the reason, and clear photos if an item arrived damaged or defective.
2. Wait for approval and instructions. We typically respond within 1–2 business days. A return authorization and the correct return address will be provided.
3. Pack your items securely and ship them within 7 days of approval. Include your order number inside the parcel.
4. Share the tracking number by replying to our email so we can monitor the return.

Return shipping options

• Use your own carrier: You may ship with any trackable service. You are responsible for shipping costs and loss/damage in transit until the package is delivered to us.
• Request a prepaid label: We can provide one for most orders. The label cost will be deducted from your refund and will be quoted for your approval before you proceed.
• If the return is due to our error or a confirmed defect, we will cover reasonable return shipping costs.

Refunds and processing times

Exchanges

• Fastest option: order the correct size/color now and start a return for the original item. This ensures availability and the quickest delivery.
• Direct exchange: you may request an exchange during your return request. We will confirm availability. If the requested item is out of stock when we receive your return, we will process a refund instead.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or not as ordered, contact us within 7 days of delivery at [email protected] with photos of the issue and the packing slip. We will make it right, including covering return shipping and sending a replacement or issuing a refund.

Refund deductions and exceptions

• The original shipping fee of $6.99 is non-refundable.
• If you use our prepaid return label, the label cost will be deducted from your refund unless the return is due to our error or a confirmed defect.
• Items returned in used, damaged, or otherwise non-resellable condition may be denied or approved with a partial refund at our discretion.

Packing guidelines

• Return items in their original packaging with tags attached.
• Place shoe boxes inside a protective shipping carton. Do not tape or label the shoe box directly.
• Include your order number and contact details inside the parcel.

This policy applies in addition to any rights you may have under applicable consumer laws. If you have questions, contact us at [email protected].